Parcello Terms

parcello GmbH, located at Pappelallee 78/79, 10437 Berlin, and its team members have developed the website and web application parcello.tracking (hereinafter referred to as "parcello"). Our service can be used online at and other domains, or downloaded as an app. Parcello is a productivity tool for managing and tracking shipments. Parcello enables fast and intuitive use worldwide on the leading end devices and operating systems.

§1 Scope - Who can use parcello

1.1 The terms and conditions of use of our website and our application apply in the relationship between you and us. The use of parcello is only permitted if you accept these terms of use.
1.2 We reserve the right to offer additional services on parcello.

§2 Registration, participation and membership as registered parcello user

2.1 In order to use parcello to its full extent, prior registration is required.
2.2 You can use the parcello app in your browser, as a browser extension, as a desktop version or as a mobile app for different devices in the respective app store.
2.3 Formation of the contract
2.3.1 You can also use parcello at any time without registration. However, the range of functions of unregistered accounts is limited in its functionality.
2.3.2 If you want to use all functions of parcello, you must register.
2.3.3 Do not give access to your parcello account to third parties. You undertake to keep your access data secret and to protect it from access by third parties. In the event of misuse or loss of your data or a corresponding suspicion, inform us immediately by e-mail at
2.4 Conclusion of the contract
2.4.1 The contract is for the website, the browser extension, the desktop app and the mobile app.
2.4.2 The contract of use comes into effect with the entry of the tracking ID or registration. When using the mobile app, the contract between you and parcello is concluded when you click on the "Install" button in the respective app store.
2.5 Release from liability
2.5.1 Parcello does not accept any liability for damage caused by an inaccurate forecast of the arrival time of a shipment. End customers ("purchaser") and dealers ("supplier") should not rely on an arrival time predicted by parcello in order to make business, financial or legal agreements on this basis. Should one or more purchasers or suppliers do so, this shall not give rise to any claims for damages, compensation or other services by parcello. Furthermore, insufficient prediction accuracy is not a basis for refunding the above mentioned fees that online shops have to pay to parcello for direct or indirect use of the service.

§3 Subject matter of the contract: Scope of parcellos offer

3.1 The subject of the contract is the free use of the parcello website or parcello App. All data will be stored in the cloud and can be accessed via different devices or the website.
3.2 Every user has his own profile. As a user you can add shipments to your account. In addition, you are free to set your favourite addresses at any time.
3.3 In the profile stored shipments can be tracked by you at any time.
3.4 You can be informed about changes in parcello and the delivery of your shipments. You can choose between e-mail, desktop or Facebook - notifications.
3.5 You may not automatically read data from parcello or display or process it on another website or web application.
3.6 Parcello can also be used in a restricted form without registration.
3.7 Parcello does not guarantee the constant and unlimited availability of all functions of the parcello service, API and website "". Temporary unavailability does not give rise to any claims for compensation. The availability of parcello may be limited, for example for the purpose of updates or identifying security risks. Parcello will always endeavour to keep downtime as low as possible and will give advance notice of any downtime if possible. We are not responsible for internet/network related downtimes in case of force majeure (e.g. third party fault etc.).
Shippers and online shops have the possibility to offer additional services from parcello to their own customers. However, this is not possible without our consent. These services are subject to a fee. In the case of cooperation and commercial use of parcello, a separate user agreement will be concluded between the parties. For end customers, these are natural persons without commercial intentions, the use of parcello is free of charge.

§4 Personal data: What we save

4.1 Personal data is collected and stored during use. This data is used to generate forecasts, support and information for our own shipments, as well as shipments from other parcello users.
4.2 By entering the delivery address, the location entered is uniquely stored on our servers in longitude and latitude format.
4.3 The shipment number you enter will be clearly linked to the delivery address you entered.
4.4 It is technically possible to draw conclusions about the owner of the consignment number and the address entered. For example, from which online shop someone has made a purchase or who has received the shipment.
4.5 We only use the data that leads to an improvement of our service. Please refer to our privacy policy for detailed information on how we handle your data.

§5 Termination of parcello membership

5.1 As a user of parcello, you have the possibility to terminate your membership at any time by deleting your account in the settings in the user area under "Delete account". All addresses and shipments saved by you will be lost, as we will delete your account completely.
5.2 If there is an important reason, we reserve the right to immediately block the access of a user and to cancel the membership without any notice.

§6 Final provisions and amendments to our terms of use

6.1 The law of the Federal Republic of Germany shall apply.
6.2 Excluded from this choice of law are the consumer protection regulations of the country in which you as user have your habitual residence.
6.3 We reserve the right to change and/or adapt these terms and conditions with effect for the future. If this occurs, we will notify you by e-mail at least one month before the planned effective date of the new version of the Terms of Use.
If you do not object to the validity of the new terms of use within one month, the new terms of use shall be considered as accepted.